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Sapehive Legal Documentation

Client Agreement

Last updated: July 2026

Client Agreement

This Client Agreement governs the terms of hiring and booking creative professionals (Creators) via the Sapehive platform.

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1. Bookings & Engagements

When you book a creator on Sapehive:

  • Direct Contract: A contract is established directly between you (the Client) and the Creator. Sapehive is not a party to this creative service agreement.
  • Payment Method: You agree to pay the booking amount either online or in Cash on Delivery (COD) as selected at booking confirmation.
  • Accuracy of Details: You must provide accurate shoot schedules, locations, and descriptions.

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2. Payments & Deliveries

  • COD Payments: If you select COD, you must pay the creator the full amount in cash directly at the end of the shoot session.
  • Media Release: Raw media downloads are released automatically to your Client Dashboard once the payment status is marked as settled.
  • No Circumvention: You agree not to negotiate off-platform payments or coordinate work outside Sapehive with creators met on the platform.

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3. Cancellations & Refunds

Cancellations and booking updates are subject to the cancellation rules selected during booking. Refer to our Refund & Cancellation Policy for refund eligibility timelines.

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4. Support & Dispute Resolution

For any disputes regarding work quality, download access issues, or scheduling conflicts, please contact Hello support at support@sapehive.com.